General FAQ
1. What are nicotine pouches?
Nicotine pouches are small, discreet pouches that contain nicotine and flavorings. They are designed to be placed between the gum and lip, providing a satisfying experience without tobacco.
2. How do I use nicotine pouches?
Place a pouch between your gum and lip and enjoy it for 20 to 60 minutes. There’s no need to chew or swallow the pouch.
3. Are nicotine pouches safe?
While generally considered safer than traditional tobacco products, nicotine pouches still carry risks. Use them responsibly and consult a healthcare professional if you have concerns.
4. Can anyone use nicotine pouches?
These pouches are intended for adult smokers and nicotine users. They should not be used by minors, pregnant women, or individuals with certain health conditions. Consult a doctor if unsure.
5. Do nicotine pouches contain tobacco?
No, they do not contain tobacco. They are made with synthetic or plant-derived nicotine.
6. How much nicotine is in each pouch?
Nicotine content varies by product, typically ranging from 2 mg to 8 mg per pouch. Check the product label for specifics.
7. Can I use nicotine pouches to quit smoking?
They can help manage cravings but are not a cessation product. Seek guidance from a healthcare professional for quitting.
8. What flavors are available?
Nicotine pouches come in various flavors, including mint, citrus, and berry. Check our product listings for the full range.
Shipping & Order Information
9. What shipping options do you offer?
We offer standard and expedited shipping options. Shipping rates and times vary based on your location. You can view available options at checkout.
10. How long does shipping take?
Standard shipping typically takes 3-5 business days, while expedited options may take 1-3 business days. Delivery times may vary based on location.
11. Do you ship internationally?
Currently, we only ship within North America. Please check back for updates on international shipping.
12. Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email. You can use this number to track your package.
Returns & Customer Service
13. What is your return policy?
We accept returns within 30 days of purchase for unopened and unused products. Please contact our customer service team for return instructions.
14. How do I initiate a return?
To initiate a return, please contact our customer service team at info@cigarchief.com/1-877-526-2376 with your order details.
15. What if my order is damaged or incorrect?
If you receive a damaged or incorrect order, please contact our customer service team within 7 days of receiving your package for assistance.
16. How can I contact customer service?
You can reach our customer service team via email at info@cigarchief.com or by phone at 1-877-526-2376. We’re here to help!
17. Do you offer discounts or promotions?
Yes! Be sure to subscribe to our newsletter for updates on promotions and discounts. Check our website regularly for special offers.